Life gets busy, and sometimes we need extra help caring for our pets whether that be at a local daycare, boarding facility or with a sitter. Every pet’s needs are different, and you’re in the best position to decide what environment is right for your dog. Here is what you should be asking to assess the care provided:

 

• Take an unannounced tour: Visit the facility to observe the environment and its cleanliness. Check if the play areas are well-maintained, secure, and free from hazardous objects. Check to see if the facility has separate areas for dogs of different sizes and temperaments.

• Staff Qualifications: Inquire about the training and qualifications of the staff, particularly in areas such as pet first aid, animal behavior, and emergency preparedness. 

• Staff-to-Dog Ratio: A lower ratio means better supervision and increased safety. Think about how many people would be needed to break up a fight and keep your dog safe.  Also ask if the staff are restricted from using cell phones or other distractions while overseeing play areas.

• Health and Hygiene Practices: Take a tour. Does the facility smell and look clean? Find out about the facility’s cleanliness and disease control protocols. This includes cleaning schedules, hygiene procedures and how they handle sick animals. Check if they require all dogs to be fixed, vaccinated, and if they keep records of veterinary information. 

• Safety Protocols: Ask specific questions about how the facility handles medical and behavioral emergencies. It is essential to understand their procedures for dealing with fights, injuries, or health crises.

• Client Reviews: Look for online reviews and complaints with the Better Business Bureau.  Feedback from other clients can provide insights into the quality of care provided.

• Behavior Management: Learn how the facility integrates new dogs, handles aggressive behavior, and keeps pets comfortable and stress-free. Ask how they temperament test before accepting canines. 

• Emergency Access: Ensure that the facility has easy access to a professional veterinarian or an animal hospital in case of emergencies.

• Boarding: Ask where your dog is kept for rest time. Ensure the crates or kennels are an adequate size, clean and secure. 

• Evening care: If your pet is staying overnight, it’s also important to ask what overnight care is provided, if any. 

• Outdoor Access: Inquire about where your dog will relieve themselves. Some facilities do not provide any access to the outdoors, which can be a challenge for housebroken dogs that may not want to relieve themselves inside. For dogs that do not want to go to the bathroom inside, may hold it for extended periods of time which could result in urinary tract infections and other complications.  

By carefully evaluating these points, you can make an informed decision about whether a facility meets your pet’s safety and care standards.